Frequently Asked Questions
Everything you need to know about our premium apparel and delivery.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring your favorite garment and comparing it to our chart to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are free, and you can initiate an exchange through our online portal.
Are your garments sustainably sourced?
Dr Frank's is committed to ethical fashion. We work with manufacturers who prioritize organic materials and fair labor practices to minimize our environmental footprint.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.